Frequently Asked Questions

What other safety and sanitation precautions are you taking?

• Temperature scans at the kiosk are still required until further notice.
• Additional hand sanitizing stations are placed throughout the Facility
• Wipes and sanitizer spray are conveniently located throughout the Facility to clean the equipment after use
• Scheduled disinfection of equipment and high touch areas throughout the day
• Signage throughout the Facility to serve as reminders to wash hands, wipe down equipment, and be mindful of spacing

Are the pools be available for use?

• Yes, the pools are available for use.

Are the Sauna, Steam Room and Whirlpool be available for use?

• Yes, our sauna, steam room and whirlpool are available for use.

Are the locker room amenities be available for use?

• Locker room amenities and showers are available.

Will there be Group Exercise classes and Small Group Training?

• Indoor land and aquatic group exercise classes are available.
• We are offering Small Group Training
• Click here to view our group exercise schedule.

Will there be Personal Training?

• Yes, Personal Training is available.

Is the Spa open?

• Yes, the spa is open.

Will the hours of operation be the same?

• The hours of operation are 5 am – 8 pm Monday through Friday; 6 am – 4 pm Saturday and Sunday.

Are the showers open?

• Showers are available for use.

Is the Fit N Fun area available?

Yes, please see below for the revised Fit N Fun hours of operation.

Fit N Fun Hours:
Monday – Friday: 7:30am – 12:30pm, 4:00pm – 7:30pm
Saturday: 7:30am – 12:00pm
Sunday: Closed

Will NorthPointe Café be open?

• Yes! The Café is now open.

Will the Fitness Specialists be providing blood pressure checks?

• Fitness Specialists will now provide blood pressure checks.

What is your guest pass policy?

• Guests can use a complimentary guest pass for a total of 3 visits per calendar year.

**Any of the aforementioned could be extended to meet updated CDC guidelines or state mandates.

Learn more about NorthPointe Wellness at the Member Services desk, call (815) 525-4900 or complete our contact form.